Terms of service

Terms of Service

Last updated: April 2026

1. Overview

These Terms of Service govern your use of jeanne-nu.co.uk and any purchases made through our store. By visiting or shopping with us, you agree to these terms. Please read them carefully.

2. Who We Are

Jeanne-Nu is an online retailer based in the United Kingdom, selling candles, diffusers, and fragrances. Contact us at Jeanne-nu@hotmail.com

3. Products

We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time. We make every effort to display product colours and images accurately, but cannot guarantee your screen will display colours exactly as they appear in person.

4. Pricing

All prices are displayed in GBP (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time. The price you pay is the price displayed at the time of your order.

5. Orders & Payment

By placing an order, you are making an offer to purchase. We reserve the right to refuse or cancel any order at our discretion. Payment must be made in full at the time of ordering. We accept all major credit and debit cards via our secure payment provider.

6. Shipping & Delivery

We fulfil orders through third-party suppliers. Delivery timeframes are estimates and may vary. We are not responsible for delays caused by suppliers, couriers, or circumstances beyond our control. Risk of loss passes to you upon delivery.

7. Returns & Refunds

Please refer to our Refund Policy for full details on returns and refunds. Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms.

8. Intellectual Property

All content on jeanne-nu.co.uk - including the brand name, logo, images, and text - is the property of Jeanne-Nu and may not be reproduced without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Jeanne-Nu shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the value of your order.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these terms at any time. Continued use of our website following any changes constitutes your acceptance of the new terms.

Contact Us

For any queries, contact us at Jeanne-nu@hotmail.com