No, once you have completed checkout, we are unable to amend your order. Please make sure you double-check all products and quantities ahead of completing your order.

No, we are unable to amend your billing address once your order is placed. You must check that the information you have entered at checkout is correct ahead of placing your order.

Unfortunately, we cannot amend any orders once you have completed checkout, so we can’t add any promotional code for you. Please ensure you have added any promotional codes ahead of completing checking out.

Please check your basket hasn’t got any items that can’t be shipped to your region. If you have checked this and still can’t checkout then please contact us at jeanne-nu@hotmail.com.

We aim to dispatch your order as soon as we can. This can take up to 3 working days at busy periods. Once your order is dispatched you will receive a notification to confirm this.

UK mainland customers will then receive a notification from Evri, DPD with a tracking reference. International and non-mainland UK will receive a tracking reference from DHL.

Please note that if you have only ordered fragrance samples, these are sent via Royal Mail (non-tracked)

Please enter your tracking number on either the Evri, DPD or DHL site to check if they have attempted delivery, they could be holding it at a local collection depot for you. If you have done this and still don’t know where your order is, please contact jeanne-nu@hotmail.com.

Please note: if you are ordering fragrance samples only, they are sent via Royal mail so you should receive them in the post.

No, we don't offer any gift-wrapping service at present. We also don't offer any service to have your order gift boxed or wrapped in tissue paper. We do package your order in recyclable brown paper and compostable/biodegradable corn starch chips.

Gift messages can be added to your order at checkout. Please note that these must be within our 200-character word limit.

All our products are as natural as we can make them without jeopardising our product efficacy and fragrance, to this day most of our products are 90% natural.

Our Hand & Body Wash is made using 96% natural ingredients and our lotions are made using 96% natural ingredients. Our toiletries range are free from nasty parabens, PEG's, petrochemicals and SLS.

We want to ensure you are totally satisfied when shopping with us, so if you change your mind for any reason, you are able to send an item that is unworn, still has its tags intact and in a resalable condition to us for Return, within 14 days of it being dispatched to you.

Holiday Returns (1 November to 31st December). Extended holiday return period is offered till 31st January if ordered between the 1st November to the 31st December.

To arrange a return, please contact us and we will be more than happy to help you. All you need to tell us is which item you wish to return and the reason why.

You will need to pack the item securely and include a brief cover note stating: Your order number, The item you would like to return, The reason for return, Whether you would like a refund or a replacement.

Please ask for a 'Proof of posting certificate' as we cannot be held responsible for goods that go missing whilst in transit.

Return Address:
Flostream Ltd - Atenai London C/O
Unit 1, St Modwen Park, 6
Junction 12, M5
Gloucester, GL10 3EX
United Kingdom

In following circumstances we cannot exchange or refund your payment.

If the item has been used.

If the item has labels missing.

If your returns period has expired.

We will process your exchange or refund as soon as your item is received back into our warehouse.