Shipping policy
Shipping Policy
Last updated: April 2026
Order Processing
Orders are processed within 1–3 business days. You will receive a confirmation email once your order has been placed, and a further notification when your order has been dispatched.
Shipping Timeframes
We fulfil orders through trusted third-party suppliers. Estimated delivery timeframes are as follows:
- United Kingdom: 5–10 business days
- Europe: 7–14 business days
- Rest of World: 10–21 business days
Please note these are estimates and may vary depending on your location, supplier availability, and courier delays. During busy periods, delivery may take slightly longer.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order value. We occasionally offer free shipping promotions - keep an eye on our website for updates.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched. Please allow 24–48 hours for tracking to update after you receive your dispatch notification.
Customs & Import Duties
For international orders, customs duties and import taxes may apply and are the responsibility of the customer. Jeanne-Nu is not responsible for delays caused by customs processing.
Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe, please contact us at Jeanne-nu@hotmail.com and we will investigate with our supplier and courier on your behalf.
Contact Us
For any shipping queries, contact us at Jeanne-nu@hotmail.com